We are confident that by using experienced staff and the best possible packing equipment for your removal, we can move your effects safely and securely to their new home. However, it is always advisable to have insurance in place just in case of the unexpected and there are 2 different options available:
Alban Moves Insurance
We can offer a comprehensive insurance policy specifically designed for the removal industry.
Our insurance starts at £50 and will cover up to £25,000 sums insured. If you require a greater level of insurance, this can be revised for you.
For details of insurance cover, please call the office on 0800 612 5060 or read our summary of insurance cover here.
Homes & Contents Insurance
If you currently have Homes & Contents Insurance and will be continuing the same policy in your new home, you may find that your policy will also cover your effects during the removal.
It is best to speak with your insurance provider for further information.
If your policy does cover your removal, your insurance company may want to know who you are moving with and if the company is registered with the BAR (British Association of Removers), which we are.
Late Key Waiver
Occasionally there will be events take place that are out of your control but could mean that we are unable to access your new property at the agreed time.
We would usually expect to be able to access your property by 1.30pm and a waiting time charge of £30 + vat per man per hour may apply should this not be the case.
The Late Key Waiver gives you the flexibility of a three-hour waiting time.
This means our crews will be on site site to unload your belongings until 7pm, or until their allocated working hours under the working time directive have expired, at which time the crew will return all contents to our storage depot and additional costs will apply. Please note: If the removal cannot be completed within the allocated day, a delayed access charge will be applied to complete the removal at a mutually agreed date and time.
For as little as £40 + vat we offer a Late Key Waiver that offers you the peace of mind that should there be a delay beyond your control, you would not be liable for any additional charges.
Please note, subject to completion we would expect our client to arrive promptly at the new property with access keys allowing our crew to immediately unload to your new property.
Removal Cancellation Waiver
Once you have confirmed your removal date and paid your deposit, your booking is then subject to the BAR terms and conditions.
Should there be unforeseen circumstances beyond your control and you need to either postpone or cancel the booking this would be subject to a postponement / cancellation fee.
Our terms and conditions incorporate our position in respect of postponement charges and we would bring your attention to clause 6 (excluding reference to cancellation). In the event that your removal is postponed for any reason between 10 – 5 days prior to the removal date, the charge is 30% of the removal charges. If less than 5 days prior to the removal date, it is 60% of the removal charge.
For as little as £25 + vat we offer a Postponement / Cancellation Waiver, giving you the reassurance that should things not go to plan, there would be no additional fees to pay.
The waiver is subject to the following:
- The postponement waiver must be purchased at the time of booking. Where a waiver has been purchased, it cannot then be cancelled.
- Each postponement waiver can only be used once. If waivers are required for subsequent dates, these must be purchased and paid for at the time of each booking.
- All clients must notify us of their postponement not less than 5 days prior to the commencement of the removal process, this period excludes Saturdays, Sundays and Bank Holidays. Notification of 5 days or less will be subject to our normal terms and conditions as per clause 6.
If you would like any further information regarding the postponement waiver, do not hesitate to contact us.
Where we have used the words “postponement” or “postponed” will equally refer to dates that are either moved forward (i.e. to an earlier date) or moved back (i.e. to a later date).
BAR Code of Practice
Alban / Chiltern / Bedford & Luton Moves has signed up to the BAR Code of practice which covers both private domestic and commercial removals within the UK & Europe. The code sets out the standards that all BAR Members must meet in respect of customer service, fair trading, advertising and complaint handling. Compliance with the Code is mandatory upon all members of the BAR. Its purpose is to maintain and, where necessary, raise standards of practice to ensure that our customer receive the most efficient relocation possible. We particularly draw your attention to section 6 of the BAR Code of Practice relating to Cancellation or Significant Alteration by the Member and the provisions for refunding pre-payments and deposits. For more information, please click here.
Let us call you back at a convenient time.
“Just to say thank you for your great service. Ash and Jordan were brilliant. They are friendly helpful and very professional. We couldn’t have asked for more.Thanks again.”
“The team were helpful and very professional. I would recommend this firm given my move was complicated moving south to North over two days.”
“We moved 200 miles from our current house. The 3 days service was brilliant from beginning to end. 10 our of 10. Removal team worked extremely hard and diligently. Packed, loaded and delivered ahead of schedule. Would highly recommend Alban Moves.”
“Just wanted to say a huge thanks to Ash, Tyler and Jordan for all their help with the move last Friday 5 Jan They were absolutely brilliant throughout and really helped take the stress off the day! Thanks!”
“It was an excellent service and Kieran and Luke could not have been more professional, courteous and efficient. They did a first-rate job. You are lucky to have them!”
“The lads were excellent: Jordan worked tirelessly; Paul, despite suffering from a heavy cold, soldiered on, propped by Lemsips and Ash was simply fantastic – very professional and clearly an expert at his job. They were all cheerful and courteous throughout our two day move, and did not flinch when they arrived at our new house and saw all the steps and stairs they had to contend with. Working with these lads turned what could have been a stressful experience into a very smooth move; I cannot recommend them enough. Thank you very much!
“Thank you very much to John and Paul, who despite getting stuck on the motorway for a few hours still managed to get everything unloaded by midday. Having moved many many times in the last 10 years, Alban Moves has proved to be the most reliable and professional company of the movers I’ve hired.”
“My husband and I just wanted to say a huge big thank you to your team that moved us last Thursday/Friday. John, Kian and the boys were so professional and made the whole process of packing/moving/setting up SO much easier. We will be recommending you to all our friends in the future.”
“Moving house is stressful. From the word go when we contacted Alban Moves they were infinitely better to all the other removals companies. Our choice was simple. Alban Moves it was. The backroom staff were brilliant, then came the day of the move. The removal guys were immense. They made a very tough day, very enjoyable. Superb removal men. Faultless. A perfect company.”
“Alban moves were excellent. The whole team from the initial quote, the people in the office who answered every question and even interrupted their lunch breaks to take calls, to the removal team were all exceptional. Everyone went out of their way to make sure no detail was left out. They made sure our move happened smoothly and efficiently. The team were brilliant. Thank you Alban Moves, for all your dedication. We will definitely be using you again.”
“Just to say thank–you for organising our house move last week. The removal team were really great and so helpful. Just what you need with all the stress of a house move. Special thanks to John and Tyler who are a real credit to you all. Thank-you.”
“Alban moves have given an excellent service every time they have moved me. I can’t recommend them highly enough.”
“The detail of work and care and support at a stressful time was unexpected and appreciated. Very professional at all times.”
“Just to say a massive thank you for everything, you have all been great. Each person we have spoken to and dealt with. The guys doing the move yesterday were fantastic really helpful and polite. Fantastic company all round.”
The service on the day of removal was excellent. The guys worked tirelessly and couldn’t be more helpful to ensure it went as expected.”
“Having never used a Removals company before, I was a little apprehensive as to how things would go. I certainly didn’t need to worry, as the team were brilliant in every respect from my initial contact requesting a survey, to the final signing off of the job at the end of the day. The whole process was handled in a very professional, effective, timely and friendly manner. If you are looking for a removals company who meet all of these criterion, then look no further than Alban Moves, simply superior.”
“I was extremely impressed with your team that moved us on the day. Both their helpfulness and efficiency are to be commended. When we asked them to move an item around there were no complaints just a happy, helpful face. Also at the end of the move they asked if we were happy with where everything was and if not they would be more than happy to move things to where we wanted. I commend you on an excellent moving experience. You made a difficult & hard job look effortless and like you wanted to help us to move, engaging with us on where things should go. What a brilliant team. Well done!”
“I would thoroughly recommend Alban Moves. Dan and Martin were professional, friendly and did an outstanding job. Absolutely delighted.”
“An amazingly quick and highly efficient service from start to finish in 24 hours. We phoned on the Monday and the team were there 8am as promised on the Tuesday all done by 2pm very happy with the team they were most polite and careful with our belongings, a definite recommendation to friends and family.”
“We were very impressed and grateful for all the work you did to help our house move go so smoothly. The packing was done very efficiently and carefully by Richard. On the day of the move, which was handled very well indeed by Richard, Martin and Danny, nothing was too much or too little to ask and they were extremely hard working, courteous and professional. We thought the price was competitive and the overall service was excellent, and we would not hesitate to recommend you to friends or family.”
“Thoroughly professional from start to finish. Would be more than happy to recommend – and in fact we already have!”
“We were very impressed with the speed, courtesy and enthusiasm of the removal team. There was a time delay with the final completion but this didn’t phase the team at all, they just organised more help to unload. Also, very importantly, there was no damage or breakages. We could not be more pleased with the experience.”
“The team on the 2 days of our move were simply excellent hard working courteous and nothing was too much trouble. All were a credit to your business and I couldn’t praise them any higher.”
We operate across the whole of Hertfordshire