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After Sales Questionnaire

Thank you for choosing Alban Moves for your removal.

We would very much value your opinion on the service you received by us and would be grateful if you could take a few minutes to complete our questionnaire.

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We would also greatly welcome your feedback on our Google + page. Please follow the link to leave a review. Thanks!

 
Details of your move
Name:
Date of removal (DD/MM/YY): / /
Names of removal team (if known):
Your email address:
   
Your move experience

Please rate the following aspects of your removal by marking the appropriate box:

Booking Process
Service received from our office team by phone or email:
Poor Average Good Excellent
Service received during your home survey (if conducted):
Poor Average Good Excellent
Simplicity of our quote:
Poor Average Good Excellent
Overall booking process:
Poor Average Good Excellent
   
Removal Service
Friendliness of our removal team:
Poor Average Good Excellent
Appearance of our removal team:
Poor Average Good Excellent
Appearance of our vehicles:
Poor Average Good Excellent
Timekeeping on the day of removal:
Poor Average Good Excellent
Our teams handling of your furniture & effects:
Poor Average Good Excellent
Speed & efficiency of our team:
Poor Average Good Excellent
Overall removal experience:
Poor Average Good Excellent
   
Overall, are you pleased that you chose Alban Moves for your removal?
Yes: No:
Would you be happy to use Alban Moves again or refer us to friends & family?
Yes: No:
   
BEFORE THE MOVE
Did we:  
Make you aware of the BAR Code of Practice?
No: N/A:
Give you a clear description, price and timetable for the work to be carried out?
No: N/A:
Did we draw your particular attention to the contract terms relating to:
Liability for loss or damage
No: N/A:
Time limits for making claims
No: N/A:
Cancellation/postponement rights and charges
No: N/A:
Explain your insurance or other protection options?
No: N/A:
   
AFTER THE MOVE
If you made any claim or complaint, was this handled courteously and promptly? If you did not make any claim or complaint, please circle “N/A”:
No: N/A:
   

Are there any ways in which you think our service could be improved?

Any other comments you may have regarding Alban Moves. We may publish your comments on our testimonoials page.